SUPPORT · ACCOUNT · PRIVACY

How can we help?

Send us the details needed to find your account or purchase. For your privacy, never attach an original audio or video file to an email.

BILLING

Purchase or receipt

Include the email used at checkout and the Stripe receipt or Checkout Session identifier. Never send card details.

PROCESSING

Include the approximate time, file type, duration, and on-screen error. Do not send the original recording.

PRIVACY

Write from the Google account email connected to the service so we can verify the request.

GENERAL

Tell us what kind of recording you are working with and what you want to make easier to hear.

EMAIL SUPPORT

Media files expire automatically within 24 hours, so describe the issue and include the approximate processing time while the details are fresh.